Operations KPI Dictionary
A reference for defining operations metrics with a clear formula, owner, source and review cadence.
Working record
| Check | What to do | Evidence to retain |
|---|---|---|
| Metric name | Use one population and period for the comparison. A changed denominator can create an apparent improvement without a change in performance. | Definition, source query and a reconciled example. |
| Definition | State exactly what the measure counts and which population or period it represents. | The definition record, its source and the person responsible for resolving missing evidence. |
| Formula | Write the relationship using the same field names and units as the source records. Check a worked example. | The formula record, its source and the person responsible for resolving missing evidence. |
| Source | Identify the record or system supplying the information and who can verify it. | The source record, its source and the person responsible for resolving missing evidence. |
| Review cadence | Set a review interval around the decision the record supports, not simply the reporting tool's default. | The review cadence record, its source and the person responsible for resolving missing evidence. |
Review the decision
A reference for defining operations metrics with a clear formula, owner, source and review cadence. Keep metric name, definition, formula attached to the conclusion so the next owner can challenge the assumptions. Resolve missing evidence before treating this record as approval.
Continue the decision
The Difference Between a Useful KPI and a Vanity Metric · How to Build a Business Dashboard That People Actually Use.
Calculation and source notes
Keep the displayed formula, input units and model scope with the result. Corrections or questions can be sent through the request section on this page.
Content updated: October 11, 2026